VEGAN • NONTOXIC• ECO-FRIENDLY • ORGANIC • GIVES BACK

BOX FAQS

ABOUT THE BOX

WHAT IS LOVE GOODLY?

Welcome to our community! Love Goodly is a bi-monthly subscription box delivering vegan, nontoxic, and cruelty free beauty, skincare, and lifestyle products to your doorstep every other month. You can read more about our mission and story here.

Our Love Goodly box primarily focuses on a mix of beauty and skincare products (some may have more skincare vs. beauty or vice versa), and some boxes may contain a lifestyle item such as a healthy snack or sweet treat, eco style accessory, jewelry, wellness items, etc. We might also shine the spotlight on a variety of products from one amazing vegan, nontoxic, and cruelty free brand!

Every Love Goodly box comes with mostly full-sized items with the possibility of a travel-sized product or deluxe-sized sample. Any other sample size products are a special bonus for you!

WHAT ARE THE BOX TYPES? WHAT IS THE DIFFERENCE?

We have two box types you can select from!

The Essential Box is $34.95 every other and it has 3-4 or more products and a total retail value of $70 or more. Meanwhile, the VIP Box is $48.95 every other month and it has all of the items from the Essential Box plus one or two more skincare, beauty, or lifestyle product (valued at $20 or more) and has a total retail value of $90 or more.

CAN YOU BREAK DOWN THE BOX PLANS?

Sure! We have two box plans - the Recurring Box Plans and the Non-Recurring Box Plans.

RECURRING BI-MONTHLY SUBSCRIPTION BOXES

These options auto-renew every other month until you skip a box or pause/cancel subscription. Head on over to the "Billing" section to view our exact renewal schedule + "Skip/Cancel/Reactivate" section for skip/cancel deadlines. Both recurring bi-monthly subscription boxes come with free US shipping, but taxes are applied at checkout if applicable.

NON-RECURRING BOX OPTIONS

Our non-recurring box options are one-time charges and do not auto-renew at the end of the prepaid term. To add another cycle, you can place another order or send us an email!** Shipping is applied at checkout.

  • Single Essential or VIP Box - receive/send the current Love Goodly Box (one box only, can ship within the United States and to Canada)
  • 1-Year Prepaid Box Plan - receive/send a total of 6 boxes (one box shipped every other month within a year, US only)
  • 6-Month Prepaid Box Plan - receive/send a total of 3 boxes (one box shipped every other month within 6 months, US only)
  • 4-Month Prepaid Box Plan - receive/send a total of 2 boxes (one box shipped every other month within 4 months, US only)

PLEASE NOTE

*Our Bi-Monthly Subscription Boxes and Prepaid Box Plans ship within the US only; but our Single Boxes ship to the US and Canada!

**We have offered a recurring subscription option for the Prepaid Box Plans, but have since paused accepting new subscriber. Existing subscribers with the 6-Month or 1-Year Prepaid Subscription Plan have not been affected and will continue to be auto-renewed every 6 or 12 months unless they skip a box cycle or pause/cancel the subscription. However, once the Prepaid 6-Month or 1-Year Subscription Box Plan has been canceled, it cannot be reactivated and the customer must either sign up for the Bi-Monthly Subscription Box or purchase one of our Prepaid Box Plans.

IS EVERYTHING VEGAN?

Yes! Every single product inside the Love Goodly box and in our online shop is ALWAYS vegan, nontoxic, and cruelty-free. You can also find our additional values HERE.

IS EVERYTHING GLUTEN-FREE?

While we do our best to curate products that are gluten-free, we cannot make any guarantees as gluten-free is not one of our core values. But, the products will always be vegan, nontoxic, and cruelty-free!

If you have any concerns about the product's ingredients inside upcoming Love Goodly boxes, you can always email info@lovegoodly.com and we're happy to share the ingredients list. We recommend getting in touch prior to your next box renewal!

Please note that boxes cannot be customized at this time.

CAN I CUSTOMIZE MY BOX?

At this time, we have paused our product customizations for the Love Goodly Box. But we will keep you updated when customization returns. Thank you for your understanding!

Please do NOT include any customizations or personal preferences in the order notes at checkout as we will not be able to accommodate them.

If you have any questions or concerns about box (i.e. regarding product ingredients), contact us before placing your order or before your next box renewal and we're happy to help!

CAN YOU TELL ME WHAT IS INSIDE THE BOX?

We do not want to ruin the surprise! Rest assured, every single product is vegan, nontoxic, and cruelty-free. 

We start revealing the products one-by-one on our Facebook and Instagram pages! We typically start the reveal starting on renewal day on the 28th.

If you have questions or concerns about product ingredients for an upcoming Love Goodly box, contact us prior to your next scheduled renewal and we're happy to share the ingredients with you!

However, if your order has already been processed, unfortunately we cannot cancel the order as it has already been counted for and is reserved. If you'd like, we're happy to gift the box to a family member or friend of your choice! Just email us their name and address (and gift message if you'd like!) and we'll arrange that for you.

ECO-FRIENDLY PRACTICES

We strive to curate brands who that reduce their plastic usage as much as possible. However, please note that may not always be the case as some brands might use plastic packaging or have plastic-based components for their products.

We might also work with brands that have minimal packaging such as less boxes, no seals, etc. Rest assured, all of the products are brand new and factory sealed!

Our Love Goodly box is responsibly printed and FSC-certified as well as recyclable or reusable for your personal use.

CRATEJOY

PLEASE READ BEFORE PROCEEDING

We switched to our current website on September 4, 2018, however some subscribers are still on our Cratejoy platform. If you are unsure of where to log in, send an email to info@lovegoodly.com and we are happy to double-check for you.

MANAGE CRATEJOY ACCOUNT

The same skip/cancel deadlines and billing + shipping schedules noted below also apply to Cratejoy subscriptions.

If you are logging in directly through our Love Goodly Cratejoy platform (lovegoodly.cratejoy.com), click on Edit underneath your active subscription. Then click on Cancel Subscription on the bottom right corner. Once canceled, you will receive an email confirmation. To skip the next renewal, click on Skip Next Renewal on the top right corner. If you'd like to pause your subscription for more than 2 months, please contact info@lovegoodly.com and we're happy to assist.

If you are logging in through Cratejoy Marketplace (cratejoy.com), click on the person icon with your name (top right corner) and click on Subscriptions. Find your Love Goodly subscription, click on Manage Subscriptions, and then click on Cancel Subscription. Once canceled, you will receive an email confirmation. To skip the next renewal o rpause for more than 2 months, email info@lovegoodly.com and we're happy to help.

UPDATE SHIPPING + BILLING INFORMATION

If you need assistance, please contact info@lovegoodly.com and we're happy to help you out! Please include screenshots you come across an error message.

HOW TO UPDATE YOUR SHIPPING ADDRESS

  • Log in to lovegoodly.cratejoy.com, find the Shipping Address section, click on Edit, update the applicable fields, and click on Edit once more to confirm.
  • Next, go back to your Account page and click on Edit underneath your active subscription. Go to the Shipping Address section and select your updated shipping address from the dropdown menu. Click on Save or Change to confirm the changes.

HOW TO UPDATE YOUR PAYMENT METHOD

  • Log in to lovegoodly.cratejoy.com, go to the Credit Cards section and click on Add. Enter your new information and click on Save to confirm.
  • Next, click on the "Update Subscriptions" checkbox so it can automatically update.

SKIP A BOX OR CANCEL SUBSCRIPTION

Log in to lovegoodly.cratejoy.com, find your active subscription on the lefthand side, and click on Edit. To skip the next box, click on Skip Next Renewal on the top right. To cancel your subscription, click on Cancel Subscription on the bottom left.

If you need to pause your subscription for more than 2 months or if you need further assistance, contact info@lovegoodly.com and we're happy to help! We recommend getting in touch before your next scheduled renewal date.

MY ACCOUNT

UPDATE PAYMENT + SHIPPING DETAILS

If you come across any errors or need more assistance, contact us and include any screenshots if applicable!

UPDATE PAYMENT INFORMATION

  • Log in to your account HERE → go to Manage Subscriptions → click on Address and Payment Details
  • Click on Manage Payment Methods → find your payment method → click on Edit → click on Add Payment Method to save the new details and click on Use For All Orders to confirm the change.
  • You can delete older payment method details by clicking on Remove
  • If you use Paypal as your payment method, you must make any changes by logging in to your Paypal account. We cannot make those changes for you on our end.
  • If you'd like to switch from Paypal to credit/debit card, click on Add Payment Method and enter your card details there. Then click on Use For All Orders to confirm the change. However, please note that you cannot switch back to Paypal after moving your renewals to your card.
  • With that said, if you need to switch from debit/credit card to Paypal, you will need to cancel + resubscribe and select Paypal as your payment method at checkout.

UPDATE SHIPPING ADDRESS

  • Log in to your account and click on Manage Subscriptions → click on Address and Payment Details → click on Manage Addresses → click on Edit next to the address you'd like to update.
  • If the subscription is being shipped to you, make sure to select Use This Address for All My Products at the top. If the subscription is a gift for someone, select Keep Products with Different Addresses Separate.
  • If you need to remove an old address, click on Remove

A FEW THINGS

  • To avoid any issues with your order, we highly recommend updating your shipping address as soon as possible!
  • If you updated your shipping address before you were renewed but still see the old address in your order confirmation email, do not panic! Contact us with your new address as soon as possible so we can get that updated prior to shipping.
  • Once your order has been packed and is ready for shipping, we cannot retroactively change your address. Customers are responsible for forwarding the package to their new address. Please visit the shipping carrier's official website for information on how to reroute their package (you can refer to your tracking link to see if you need to contact UPS, USPS, or FedEx).
  • A replacement box shipped to a new address due to customer error is subject to an additional shipping fee - no exceptions.

I NEED TO LOG IN TO MY ACCOUNT

After creating your account, you will receive an account activation email which will contain an activation link. Click on the link provided in the email and, from there, you should be able to log in and manage your subscription/account as well as make future purchases.

Don't hesitate to contact us if you encounter any issues or if you need us to re-send your account activation email!

PLEASE NOTE

  • If you're still unable to log in or activate your account, please double-check if your subscription is through our previous platform, Cratejoy! We switched to our current website back in Sept 2018, but some of our customers are still on the Cratejoy platform and will not be able to log in to their account or view your subscription on LoveGoodly.com
  • If you initially subscribed before Sept 4, 2018 through Cratejoy's Marketplace, you will need to access and manage your subscription on Cratejoy.com or LoveGoodly.Cratejoy.com
  • If you initially subscribed before Sept 4, 2018 AND use Paypal as your primary payment method, you will also need to access and manage your subscription through Cratejoy.com or LoveGoodly.Cratejoy.com

HOW DO I RESET MY PASSWORD?

Visit the account page and click on Forgot your password? and enter your email address.

If you can't remember the email address you used for your account or haven't received the password reset email, contact us and we're happy to help!

WHY CAN'T I VIEW MY ORDER HISTORY?

All past orders - both subscription box renewals and online shop orders - are displayed when you first log in to your account.

Please note that we migrated to our current website on September 4, 2018, so your account will not show any orders prior to that date.

If you have questions about a past order prior to September 4, 2018, contact us and we're happy to look into it for you!

BILLING

WHEN DOES MY SUBSCRIPTION RENEW?

BI-MONTHLY SUBSCRIPTION BOX

After your initial purchase (in which you are billed right away for your first Love Goodly box), your bi-monthly susbcription will always renew on the 28th of the month prior to shipping - regardless of when you first signed up.

BILLING/RENEWAL SCHEDULE

  • Febuary/March Box renews on January 28
  • April/May Box renews on March 28
  • June/July Box renews on May 28
  • August/September Box renews on July 28
  • October/November Box renews on September 28
  • December/January Box renews on November 28

We do not send renewal reminder emails, so we recommend marking the renewal dates on a calendar or setting up an alert on your phone! You can also view the next scheduled renewal date on your account (click on Manage Subscriptions to view) or you can even find it in the product description.

If you're on our Cratejoy platform, renewals start on the 27th every other month (depending on your time zone). Unfortunately, we cannot control the timing as that is how the Cratejoy system is set up. Thank you for your understanding!

PREPAID BOX PLANS (NON-SUBSCRIPTION)

If you purchased our current Prepaid 4-Month, 6-Month or 1-Year Box Plans, the plans will not be renewed at the end of the prepaid box cycle. To add another box cycle, you can place another order or you can contact us and we are happy to extend your prepaid box cycle plan for you.

PREPAID BOX PLANS (RECURRING SUBSCRIPTION)

Though we have paused on offering the Prepaid Box Subscriptions to new customers, there are some customers who are currently grandfathered in. Your next scheduled renewal date is noted on your account - log in here, click on Manage Subscriptions, find your active subscription, and the next renewal date will be displayed. Contact us here if you need help!

I JUST RECEIVED MY FIRST BOX. WHY AM I BEING RENEWED AGAIN?

As mentioned above, your bi-monthly subscription will always auto-renew on the 28th of the month prior to shipping - regardless of when you initially signed up. So, there is a chance you may be auto-renewed the following month or on the same month of your initial sign-up.

Please always refer to the detailed Billing Schedule above for our exact renewal dates. The product descriptions for the Essential or VIP Bi-Monthly Subscription will also specify your next renewal date; we recommend making a note of it on your calendar or set-up an alert in your phone!

If you need to reschedule your next renewal for an earlier or later date, please contact us prior to the 27th and we're happy to help.

WHEN IS THE LAST DAY TO SIGN UP AND RECEIVE THE CURRENT BOX?

The last day to the order/sign up and receive the current bi-monthly box is on the 15th. Orders received starting on the 16th are considered as pre-orders for the next bi-monthly box.

BOX CUT-OFF DATES

  • March 15 is the cut-off for the February/March Box
  • May 15 is the cut-off for the April/May Box
  • July 15 is the cut-off for the June/July Box
  • September 15 is the cut-off for the August/September Box
  • November 15 is the cut-off for the October/November Box
  • January 15 is the cut-off for the December/January Box

However, cut-off dates may vary depending if the box is sold out prior to the 15th. We recommend checking our homepage and product listings to confirm which Love Goodly Box we're accepting orders for - quantities are limited!

Contact us if you have any questions!

WHAT HAPPENS IF MY RENEWAL DOESN'T GO THROUGH ON THE 27TH OR 28TH?

After the initial failed renewal on the 28th, the first renewal attempt will occur the following day on the 29th.

If no billing updates have been made, our system will continue to automatically retry the charge every six days for six more attempts. After six attempts and the billing details haven't been updated, the system will stop trying to charge your account and your subscription will be marked as "expired."

EXAMPLE

If your initial failed renewal was on November 28, the system will attempt to renew the following day on November 29. If your payment still has not been updated, the system will automatically retry the charge every six days for six more attempts. If the transaction has not gone through successfully after six more attempts, your subscription will be marked as "expired." 

FOR CRATEJOY SUBSCRIPTIONS

The Cratejoy platform sends failed renewal notification after every failed attempt. After the initial failed renewal, the platform will attempt to retry the renewal 8 times over 11 days (your renewal day + 10 additional days).

EXAMPLE

If your initial failed renewal was on Novemnber 27-28, the system will attempt to renew your subscription 7 more times within 10 days. If the transaction has not gone through successfully after 11 days, the subscription will expire and no additional attempts to charge the customer will be made.

 

If you no longer want the box, you must email info@lovegoodly.com to cancel your subscription; otherwise, our system will automatically retry the renewal until you update your payment information or until it successfully renews.

If you know you are unable to pay for your renewal on the 27th or 28th and need to change your renewal date for the upcoming box, please email info@lovegoodly.com at least 2-3 business days before your next scheduled renewal and we're happy to reschedule your renewal for you.

SKIP/CANCEL/REACTIVATE

HOW TO SKIP/PAUSE/CANCEL

To access your subscription, log in to your account → click on Manage Subscriptions → click on Manage Subscriptions again and click on your active subscription.

  • SKIP A BOX
    • Click Skip to confirm your next renewal date.
  • PAUSE SUBSCRIPTION
    • Click on Cancel Subscription. Before canceling, you can also pause your susbcription for up to 6 months. If you need to pause for longer than six months, contact us and we're happy to help. If you changed your mind, click on Keep Subscription anytime.
  • CANCEL SUBSCRIPTION
    • To cancel your subscription, click on Cancel Subscription → Select your reason for cancellation → Enter any feedback if you'd like (optional) → Click on Cancel Subscription to confirm.
    • You will receive an email confirming your subscription cancellation. If you haven't received it, please check your junk/spam folder or contact us and we're happy to provide confirmation.
  • REACTIVATE SUBSCRIPTION

A FEW THINGS

  • If you have a grandfathered Prepaid 6-Month or 1-Year recurring subscription and you need to skip a box in between your plan, contact us and we're happy to assist. Otherwise if you need to pause or cancel your subscription, you can follow the steps above.
  • If you purchased any of our current Prepaid Box Plans, you don't need to do anything! Your subscription is marked as "expired" so it can prevent our platform from auto-renewing at the end of the box cycle. If you'd like to add another cycle, contact us or you can repurchase the Prepaid Box Plan of your choice here. If you need to a skip a box within the prepaid box cycle, contact us and we're happy to assist!

SKIP/PAUSE/CANCELLATION DEADLINES

The deadline to skip a box or pause/cancel your subscription is by 11:59pm PST on the 27th. As soon as it hits 12:00am PST on the 28th, our platform begins with the auto-renewals.

  • Skip, pause, or cancel February/March Box by or before January 27
  • Skip, pause, or cancel April/May Box by or before March 27
  • Skip, pause, or cancel June/July Box by or before May 27
  • Skip, pause, or cancel August/September Box by or before July 27
  • Skip, pause, or cancel October/November Box by or before September 27
  • Skip, pause, or cancel December/January Box by or before November 27

A FEW THINGS

  • If your subscription is on the Cratejoy platform, your subscriptions may renew in the evening of the 27th starting around 8pm PST. Unfortunately this is something set-up by the platform and we're unable to change it. So if you need to skip, pause, or cancel, we highly recommend doing so as soon as possible.
  • If your subscription was skipped, paused, or canceled after renewal order was processed, we cannot retroactively cancel and refund the order. You renewal order is processed right away, your items have already been purchased, and a box is reserved for you. All sales are final and nonrefundable.
  • If you skipped a box or pause/cancel your subscription before renewal but you were still renewed on the 28th - DO NOT PANIC! Email info@lovegoodly.com as soon as possible so we can look further into it.
  • If you're subscribed to our grandfathered Prepaid 6-Month or 1-Year recurring subscription, the same deadlines and information apply. Please note that once you cancel your recurring Prepaid Subscription, it cannot be reactivated.
  • If you purchased any of our current Prepaid Box Plans, you don't need to do a thing as they do not auto-renew at the end of the box cycle. However, if you need to skip a box within the prepaid plan, please contact us and we're happy to assist.

HOW DO I REACTIVATE MY CANCELED SUBSCRIPTION?

Welcome back to Love Goodly!

To reactivate your subscription, please contact info@lovegoodly.com and we're happy to help you out. You can also start a new subscription or purchase a Single Box or any of our Prepaid Box Plans.

Please note that if your subscription was grandfathered at the $29.95 (Essential) or $47.95 (VIP) bi-monthly prices, unfortunately we cannot reactivate them at those prices as they are no longer available. Your reactivated subscription will reflect the current $34.95 (Essential) or $48.95 (VIP) bi-monthly prices.

I JUST SKIPPED/PAUSED/CANCELED. WHY DID IT STILL RENEW?

If you skipped, paused, or canceled prior to the deadline but you were still renewed, DO NOT PANIC! Send an email to info@lovegoodly.com as soon as possible so we can look further into it. If you have an email record of the confirmed skip, pause, or cancellation before the deadline, please forward it to us as well!

Please note that if you skipped, paused, or canceled after the order was renewed, it simply prevents our platform from renewing on the next renewal date. It will not cancel the current renewal order or issue a refund; you will still receive any paid/prepaid boxes in your subscription or prepaid box plan.

If you canceled your subscription through Paypal, you still need to contact us to confirm your cancellation. Canceling your payment agreement on Paypal does not automatically cancel your Love Goodly subscription, so you will need to email info@lovegoodly.com to ensure your susbcription is fully canceled.

I WAS JUST RENEWED BUT I DON'T WANT THE BOX. CAN YOU CANCEL MY ORDER?

Unfortunately, we cannot cancel your order as it has already been processed, and your items and box are reserved for you.

If you'd like, we're happy to gift the box to someone of your choice; just email info@lovegoodly.com as soon as possible (preferably within 24 hours after your subscription was renewed) and send us their name, shipping address, and gift message you'd like to add. Otherwise, your last Love Goodly box will ship to the address on file.

SHIPPING

SHIPPING INFORMATION

  • Orders ship Monday, Wednesday, or Friday (excluding on major US holidays)
  • All Love Goodly orders ship from our parent company's headquarters in San Antonio, TX
  • Your order will ship either with USPS, FedEx, or UPS. The shipping carriers are automatically selected by our system, but if you'd like to customize your carrier, please contact info@lovegoodly.com before placing your order (subject to an additional shipping fee).
  • If you're in Canada, your order will ship via DHL eCommerce, USPS, or UPS. Please note that we're unable to customize shipping methods or carriers for Canada orders, and that delivery may take up up to 1-2 weeks or more.

WHEN DOES MY LOVE GOODLY BOX SHIP?

FOR EXISTING CUSTOMERS AND NEW CUSTOMERS DURING THE PREORDER PERIOD

Love Goodly Boxes start shipping the first two weeks of the shipping month

  • February/March Box starts shipping February 1-10
  • April/May Box starts shipping April 1-10
  • June/July Box starts shipping June 1-10
  • August/September Box starts shipping August 1-10
  • October/November Box starts shipping October 1-10
  • December/January Box starts shipping December 1-10

Boxes are shipped in batches throughout the shipping weeks - some orders go out one day, more the next day, and so forth until all orders are out the door. We may even ship earlier than the 1st, but if there are shipping delays after the 10th, we will always notify our customers via email and social media. Thank you so much for your patience and understanding as our small team works to get your order fulfilled and shipped!

If you'd like to arrange to have your box shipped later than the 5th, contact info@lovegoodly.com as soon as possible so we can hold the shipment for you.

Once shipped, you will receive your tracking email. Please allow at least 1-3 days for your tracking to show any updates. If it has been more than a week since the last tracking status and there are have been no updates or movement, please contact info@lovegoodly.com so we can look further into it.

FOR NEW CUSTOMERS DURING THE CURRENT BOX PERIOD

Orders ship Monday, Wednesday, or Friday (excluding on major US holidays). Once shipped, you will receive your tracking email. Please allow at least 1-3 days for your tracking to show any updates. If it has been more than a week since the last tracking status and there are have been no updates or movement, please contact info@lovegoodly.com so we can look further into it.

HOW LONG DOES IT TAKE TO RECEIVE MY BOX?

We have limited team members fulfilling and shipping orders on Monday, Wednesday, or Friday (excluding on major US holidays) from San Antonio, TX.

Once your order is in the hands of our shipping carrier, we cannot control or predict any delays due to service or weather. Though we have the estimated transit times noted, it may vary. Thank you for your patience and understanding!

US ORDERS

  • Orders are shipped with USPS, FedEx, or UPS. The shipping carrier is automated by our system and cannot be customized. However, if you know if a specific shipping carrier cannot deliver to your location, please contact info@lovegoodly.com as soon as possible so we can make arrangements for another shipping carrier.
  • All Love Goodly Boxes (excluding Single Boxes) ship with Ground/Standard Shipping. If you need to expedite the shipping, please contact info@lovegoodly.com before placing your order (additional shipping will be applied).
  • If you ordered a Single Box or Past Box, you can select your preferred shipping method at checkout.
  • Delivery is estimated between 1-7 business days or check your tracking details for the estimated delivery date. However, please note that the delivery dates are not final and may vary depending on service or weather delays.

CANADA ORDERS

  • If you are an existing Canada subscriber or purchased a Single Box going to Canada, your order will ship with DHL eCommerce, USPS, or UPS.
  • Delivery is estimated between 1-2 weeks or more depending on the destination. At this time, we are unable to customize the shipping carrier for Canada orders.
  • Tracking numbers for Canada orders may take a few additional business days to show any updates.
    • After your order has been fulfilled, the tracking number does not show any updates right away; so we recommend waiting an additional 1-5 days for your tracking to show any updates. Unfortunately, this is something we cannot control, but rest assured your order was fulfilled and shipped!
    • If it has been more than two weeks and your tracking has not shown any updates, please contact info@lovegoodly.com and we're happy to look into it.

DELIVERY

When your Love Goodly order has been delivered, you should receive a delivery confirmation via email.

  • If your order shipped with USPS, sometimes the carrier may prematurely mark your package as delivered before it physically arrives to you. This is a rare situation, but in the event it happens, don't panic!
    • We recommend waiting at least until the end of the day or the following business day to see if your package will arrive. If it has been more than three business days and there is still no sign of your package, please contact info@lovegoodly.com so we can look further into it.
    • In the meantime, we also recommend checking with neighbors, around your home (i.e. back door, garage, etc.), inside a parcel locker, or even with the leasing or management office, security, or mailroom to see if your order was dropped off there.
  • For FedEx or UPS packages, you might be able to view a photo of where the driver dropped off your package by clicking on your tracking number.
    • If your package was delivered with photo proof but there is no sign of the box, please contact info@lovegoodly.com as soon as possible so we can look further into it. UPS delivery may also provide a photo proof of the delivery, but it may not be widely available for all areas.
  • Any undelivered/missing boxes reported more than two weeks after the delivery, we will do our best to accommodate a replacement but we cannot make any guarantees as inventory is very limited.
  • Replacement boxes are limited and are subject to an additional shipping fee as well as an alternate shipping address if applicable (i.e. office, neighbor, friend, family member, etc.).
  • If the order was delivered to an incorrect address due to the customer's error, we will do our best to accommodate a replacement but an additional shipping fee will be required for the replacement - no exceptions.
  • If the package was refused or returned back to us, we will contact the buyer via email to arrange for re-shipping (additional shipping cost will be required). 

Questions? Contact info@lovegoodly.com

CAN YOU FORWARD/REDIRECT THE PACKAGE FOR ME?

  • If you see an old shipping address before your box has shipped, contact info@lovegoodly.com with your new address as soon as possible so we can make the change before we ship.
  • If your box has already shipped, customers are responsible for forwarding their box to their new address. They are also responsible for any additional fees incurred due to the forwarding or interception.
  • We are not responsible for any packages shipped to an incorrect address due to a customer's error. Replacement boxes are limited and are subject to an additional charge.
  • To prevent shipping issues for future boxes, please update the shipping address by logging in to your account before renewal day. You can also email your new address to info@lovegoodly.com and we're happy to update that for you on our end.

SHIPPING TO CANADA

  • Orders are shipped via DHL eCommerce, USPS, or UPS and the estimated delivery is within 1-2 or more weeks. Shipping carriers cannot be customized.
  • All customers are responsible for all import duties, customs and taxes applicable to their order. Love Goodly does not have any control for any duties, customs and taxes levied by the country your order is being shipped to, and we cannot advise you what the cost will be as these charges can vary according to country.

RETURNS AND EXCHANGES

RETURN POLICY

ALL BOX SALES ARE FINAL

  • If you received a damaged or defective item or have an issue with the consistency of a product, email info@lovegoodly.com within 1-2 business days upon receiving your order or upon using or opening the product. To expedite the process, please attach a high-quality image or video if applicable.
  • If you are missing an item, please contact us as soon as possible so we can send it out!
  • Any damage, defect, or missing item inquiries reported more than two weeks after your box's delivery, we will do our best to assist but we cannot guarantee the exact product replacement due to limited quantities available.
  • In the event we're unable to replace with the same product, we're happy to provide other options of similar retail value.

CAN I EXCHANGE AN ITEM FROM MY BOX?

Unfortunately, we do not allow product exchanges. If you have any questions, please contact info@lovegoodly.com 

GIFTING

GIFT BOX OPTIONS

NON-SUBSCRIPTION GIFT BOXES (DOES NOT AUTO-RENEW)

The Single Essential Box or Single VIP Box is a great option if you want to just send one Love Goodly box to the recipient. You can also purchase this box for yourself if you would like to try out a box before signing up for a subscription!

We also have Prepaid 4-Month (total of 2 boxes), Prepaid 6-Month (total of 3 boxes), and Prepaid 1-Year (total of 6 boxes) Box Plans. After the last box has shipped, you (the buyer) will not be auto-renewed for another box cycle. To send another gift box cycle, email info@lovegoodly.com and we're happy to extend your prepaid gift box plan for you.

You can also purchase a past Love Goodly box (if inventory is available)! This is a great option if you need a gift right away in between the box cut-off and the next bi-monthly box.

BI-MONTHLY SUBSCRIPTION BOXES (AUTO-RENEWS EVERY OTHER MONTH)

The Essential or VIP Bi-Monthly Gift Subscription auto-renews every other month (please refer to the "Billing" section for more information).

One box ships every other month and you can cancel your subscription any time (please refer to the "Skip/Cancel" section for more information). If you'd like, we can also cancel the gift subscription after it has been renewed for a specific number of boxes; just email info@lovegoodly.com after placing your initial order and we will make a note on our end.

A FEW MORE THINGS ABOUT GIFTING...

  • All Love Goodly Boxes (gift and non-gift orders) are on the same shipping schedule as our regular Love Goodly boxes; we do not ship any earlier than the 5th. If you want to buy the box now but ship at a later time, email info@lovegoodly.com as soon as possible to make arrangements.
  • When placing your gift box order, you can type out a gift message when viewing your cart (no emojis, but smiley faces and hearts are okay to use!). The gift message will be printed and placed inside the recipient's first Love Goodly box.
  • Please use your (the buyer) email address when checking out, that way you're not sending the order confirmation/receipt to the gift recipient!
  • If you'd like for us to notify the gift recipient that they have a gift coming their way, email info@lovegoodly.com as soon as possible and include their email address and we're happy to shoot them a quick email. We will include their tracking number for their reference, but don't worry we won't spoil anything further!
  • Love Goodly boxes are shipped as is. We do not use any gift wrapping paper, ribbons, or bows; though the Love Goodly box is a gift package in and of itself!

If you have any questions about gifting, contact info@lovegoodly.com 

SEND A DIGITAL GIFT CARD

To purchase a digital gift card, click HERE to get started. If you want a custom gift card amount, email info@lovegoodly.com and we are happy to set one up for you.

When placing your digital gift card order, enter your (the buyer) email address at checkout since that is where your receipt/order confirmation is sent as well.

After placing your order, you (the buyer) will receive the email containing the gift card code. To send the gift card to the gift recipient, you MUST forward the gift card email you received to the recipient's email address (you can enter your gift message as well). You can also click on the "View Your Gift Card" link in the email and print out the code if you'd like to phyically mail or hand the gift to the recipient.

At this time, we do not offer physical gift cards for sale.

If you have any questions, contact info@lovegoodly.com 

HOW TO USE A DIGITAL GIFT CARD

TO USE FOR THE ONLINE STORE AND THE SINGLE BOX

At checkout, enter the gift card code in the Gift Card or Discount Code field (the code is not case sensitive). Click to apply and, if appliable, your new total amount will be reflected. Please note that the digital gift card may also cover the shipping fee.

If there is a balance due, it will reflect in the total amount and you will be prompted to enter a second payment method. If there is no balance due, the total amount will be shown as $0.00 and will note that the order was covered by the digital gift card.

To check your gift card balance, email info@lovegoodly.com and we're happy to assist.

TO USE ON A LOVE GOODLY BI-MONTHLY SUBSCRIPTION OR PREPAID BOX PLAN

Please email info@lovegoodly.com prior to placing your order. In your email, include all digits of your gift card code so we can set it up for you on out. We will then follow up with further instructions on how to apply the code to your bi-monthly subscription or prepaid box plan order.

We cannot apply the gift card code if your order is already placed; in the event that happens, we will need to cancel and refund the initial order and you will need to place another order using your gift card code.

CORPORATE OR SPECIAL EVENTS GIFTING

If you're planning to send a gift to more than one gift recipient, you must place each order separately with their respective addresses.

If you are looking to gift your employees and staff or for a special event (i.e. bridal parties, party favors, etc.), email info@lovegoodly.com and we will provide multiple gift options for you to select from! We recommend getting in touch as early as possible - especially if you need something during major holidays.