After the initial failed renewal on the 28th, the first renewal attempt will occur the following day on the 29th.
If no billing updates have been made, our system will continue to automatically retry the charge every six days for six more attempts. After six attempts and the billing details haven't been updated, the system will stop trying to charge your account and your subscription will be marked as "expired."
EXAMPLE
If your initial failed renewal was on November 28, the system will attempt to renew the following day on November 29. If your payment still has not been updated, the system will automatically retry the charge every six days for six more attempts. If the transaction has not gone through successfully after six more attempts, your subscription will be marked as "expired."
FOR CRATEJOY SUBSCRIPTIONS
The Cratejoy platform sends failed renewal notification after every failed attempt. After the initial failed renewal, the platform will attempt to retry the renewal 8 times over 11 days (your renewal day + 10 additional days).
EXAMPLE
If your initial failed renewal was on Novemnber 27-28, the system will attempt to renew your subscription 7 more times within 10 days. If the transaction has not gone through successfully after 11 days, the subscription will expire and no additional attempts to charge the customer will be made.
If you no longer want the box, you must email info@lovegoodly.com to cancel your subscription; otherwise, our system will automatically retry the renewal until you update your payment information or until it successfully renews.
If you know you are unable to pay for your renewal on the 27th or 28th and need to change your renewal date for the upcoming box, please email info@lovegoodly.com at least 2-3 business days before your next scheduled renewal and we're happy to reschedule your renewal for you.